Refund Policy

Last updated: May 5, 2026

  Summary: Because our products are digital and delivered immediately upon purchase, all sales are generally final. However, if you did not receive your delivery, we will re-send it or issue a full refund.

1. Digital Product Policy

HanziNames sells digital products (PDF certificates, digital wallpapers, and social sharing cards). Once your purchase is complete and the files are delivered to your email, the transaction is considered fulfilled.

Due to the nature of digital goods — which cannot be "returned" — we do not offer refunds for delivered products.

2. When We Will Issue a Refund

We will provide a full refund in the following situations:

You paid but never received your digital files via email within 24 hours.
A technical error prevented your order from being processed correctly.
You were charged more than once for the same order.

3. How to Request a Refund or Re-delivery

Your order email address
A description of the issue

We will respond within 1–2 business days and resolve the issue promptly.

4. Chargebacks

We ask that you contact us before initiating a chargeback. We are happy to resolve any issue directly and quickly. Unauthorized chargebacks may result in account suspension.

5. Contact

Refund requests and questions: support@hanzinames.com